PAYMENT AND SHIPPING TERMS
Policies
• Click here to Track Your DHL package(s)
• Click here to Track Your Fed Ex package(s)
• Payment Methods:
We currently accept:
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VISA - MASTERCARD - DISCOVER - AMERICAN EXPRESS
All orders placed over the internet are processed using a state of the art (SSL) Secured Server Line. Credit card numbers are digitally encrypted to provide security. We do not sell, share, or exchange our customer’s personal information or e-mail addresses with anyone, nor do we participate in SPAM or junk e-mailing.
• Credit Card Payments:
When paying by credit card you will be asked to specify your payment type and enter your credit card information during the "Check Out" process. You must enter the proper billing name and address for your credit card in order for us to process your order. If you are shipping to an address other than your billing address you may have to approve that shipping address with your credit card company in order for us to be authorized to ship to a different address than the billing address for your credit card. Non US credit cards may require additional address and security verification information in order for us to ship your order.
• Ordering By Phone:
You are also welcome to call in your order in the USA and worldwide at
1-877-4GENETX and pay by credit card over the phone. If ordering by phone we are open Monday - Friday from 9:00 AM to 5:00 PM (PST). We are closed on Saturdays, Sundays and Holidays. We are open for online ordering 24 hours a day every day of the year.
• Days we do "NOT" Ship:
Though you may order online 24 hours a day 365 days a year, we do not ship on the following days and holidays: Any Sunday, Thanksgiving, The Day After Thanksgiving Christmas Eve, Christmas Day, The Day After Christmas, New Years Day, Memorial Day, Labor Day, and July 4th. All orders made on these days are shipped on the following business day.
• Expedited Shipping in the USA
Expedited Shipping in the USA:
You can expedite the shipping of our products by selecting Next Business Day Federal Express for $( ) Please remember that selecting Next Business Day Federal Express Service does not reduce order processing time. These orders must be received by 12:00 pm PST. Therefore, upgrading your order to Next Business Day Federal Express service does not mean that you are guaranteed to receive your package the Next Day. It reduces only the time your order is in transit. However, we do everything possible to process and ship orders on the day order was received and get that order to you Overnight. All orders Received for Overnight Shipping on a Saturday or Sunday will be shipped the following Monday. Next Business Day Federal Express Orders Received on Fridays will not actually arrive till Monday unless you select Overnight Saturday Delivery. Shipping Charges for expedited Federal Express delivery which is delayed due to bad weather are NOT refundable. All Flat Rate shipping prices are for orders not exceeding 1 pound.
• International Orders & Shipping,
International Orders, Shipping, Payments:
1. Shipping prices and methods:
We will ship to any International destination. Shipping prices will vary depending on the International location, but for most International locations shipping is $19.99 to $69.99. All products are shipped International Federal Express insured and with Tracking #'s. We cannot ship using the regular postal systems as there is no guarantee of package delivery and no way to track the delivery of a package.
2. IMPORTANT NOTE:
We do not accept any checks of any type.
3. Credit Card Issuer Information:
As noted below you must provide us with the name of the Banking institution from which your credit card was issued and their telephone number. This information is usually on the back of your credit card! We need to have this information to insure that the credit card being used is valid and in good standing and that the proper owner of the card authorizes this order.
4. Additional Digits of Credit Card:
You must provide us with the additional lasts three digits of your credit card that are located on the back of your credit card for verification that the credit card is in your possession. We need to have this information to insure that the credit card being used is valid and in good standing and that the proper owner of the card authorizes this order.
• International Shipping, Import and Customs Restrictions
International Shipping, Import and Custom Restrictions
It is the responsibility of our customers to make sure that they are allowed to import nutritional supplements from the U.S. into their country. If the Customs in your country returns your order to us, either because you did not have the permission to import such supplements or because such supplements are banned in your country, we will refund your credit card(s) total charge minus twice your shipping charge (as Genet-X™ must pay our carrier the same shipping charge to return your order back to us), minus 20 percent of the value of your order as a re-stocking fee, and minus any other charges, such as quarantine fees or warehousing fees assessed by the customs in your country. For example, if you ordered $80.00 worth of products, and your shipping charge is $20.00, for a total of $100.00, once your order is returned to us, your account will be credited $50.00. Once again, please check with your country's customs officials to make sure you are allowed to import nutritional supplements from the U.S. If the order is not returned at all you will not receive any refund and you accept full responsibility for the confiscated order. Please be aware: Customs does stop certain products from coming through and you must accept all financial responsibility for this order. Your email must state that there will be no charge backs and that you agree to our shipping terms.
• International Exchange Rates - Currency Conversion
International Exchange Rates - Currency Conversion:
If paying by credit card, your credit card company will automatically pay in (USD) US Dollars and convert that payment to your currency, which will show up on your monthly credit card statement. If you are interested in knowing approximately what you are paying in your currency,
click here to obtain an exchange rate calculation table!
To return to GENET-X.COM, click on the back button in your browser.
“Click here to obtain an exchange rate section".
• Order Confirmation & Back Orders
Order Confirmation and Back Orders:
Upon receipt of your order you will receive a confirmation email outlining the details of your order. Occasionally some items may be temporarily back-ordered. If replenishment of a back-ordered item takes longer than two business days, we will process the items that are available and ship the partial order out. We will ship the back-ordered item to you as it becomes available, and will not charge you another shipping fee. You will be notified of these changes to your order via email or by package(s) being shipped to you.
TERMS AND CONDITIONS - TOS
Policies
DISCLAIMERS
You acknowledge and agree that:
a. Although we strive to provide on this Web site the latest developments relating to our products and services, and other information about our company, we do not warrant the accuracy, effectiveness and suitability of any information contained in this Web site. Each person assumes full responsibility and all risks arising from use of this Internet site. The information is presented "AS IS" and may include technical inaccuracies or typographical errors. Genet-X Nutrition, Inc. reserves the right to make additions, deletions, or modifications to the information at any time without any prior notification.
b. GENET-X NUTRITION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WITH RESPECT TO THE INFORMATION OR CONTENT POSTED ON THIS WEB SITE. GENET-X NUTRITION HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, CREATED BY LAW, CONTRACT OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. IN NO EVENT SHALL GENET-X NUTRITION BE LIABLE FOR ANY DAMAGES OF ANY KIND OR NATURE, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL (INCLUDING LOSS OF PROFIT) CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE EXISTENCE OR USE OF THIS INTERNET SITE AND/OR THE INFORMATION OR CONTENT POSTED ON THIS WEB SITE, REGARDLESS OF WHETHER GENET-X NUTRITION HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES.
c. Genet-X is not responsible, and provides no warranty whatsoever, for the accuracy, effectiveness, timeliness and suitability of any information or content obtained from third parties, including any hyperlinks to or from third-party sites. Except as otherwise provided on this Web site, Genet-X Nutrition will not edit, censor or otherwise control any content provided by third parties on any bulletin board, chat room or other similar forums posted on its Web site. Such information should, therefore, be considered as suspect and is not endorsed by Genet-X.
d. This Web site may contain forward-looking statements that reflect Genet-X’s current expectation regarding future events and business development. The forward-looking statements involve risks and uncertainties. Actual developments or results could differ materially from those projected and depend on a number of factors including, but not limited to, the success of current research programs, results of pending or future clinical trials, ongoing commercialization of its products, regulatory approvals of pharmaceuticals, validity and enforcement of its patents, the stability of its commercial relationships, and the general economic conditions. Genet-X intends to update this site on a regular basis but assumes no obligation to update any of the content.
YOUR USE
You understand, acknowledge, and agree to
the following:
a. By using this Web site, you agree not to disrupt or intercept our electronic information posted on this Web site or on any of our servers. You also agree not to attempt to circumvent any security features of our Web site, and to abide by all applicable, local, state, federal and international laws, rules and regulations.
b. You grant to Genet-X the right to use all content you upload or otherwise transmit to this Web site, subject to these Terms and Conditions and Genet-X’s Privacy Policy in any manner Genet-X chooses, including, but not limited, to copying, displaying, performing or publishing it in any format whatsoever, modifying it, incorporating it into other material or making a derivative work based on it.
c. Except as expressly stated and agreed upon in advance by Genet-X Nutrition, no confidential relationship shall be established in the event that any user of this Internet site should make any oral, written or electronic communication to Genet-X Nutrition (such as feedback, questions, comments, suggestions, ideas, etc.). If any Genet-X Web site requires or requests that such information be provided, and that such information contains personal identifying information (e.g., name, address, phone number), Genet-X shall obtain, use and maintain it in a manner consistent with our Privacy Policy. Otherwise, such communication and any information submitted therewith shall be considered non-confidential, and Genet-X shall be free to reproduce, publish or otherwise use such information for any purposes whatsoever including, without limitation, the research, development, manufacture, use or sale of products incorporating such information. The sender of any information to Genet-X is fully responsible for its content, including its truthfulness and accuracy and its non-infringement of any other person's proprietary or privacy rights.
PRODUCT LABELING
Unless otherwise noted, product names, descriptions and labeling
are of
INTELLECTUAL PROPERTY
The information, documents, and related graphics published in
this Internet Web site (the "Information") are the sole property of
Genet-X Nutrition, except for information provided by third-party
providers under contract to Genet-X, its subsidiaries or affiliates.
Permission to use the Information is granted, provided that (1) the
above copyright notice appears on all copies; (2) use of the
Information is for informational and non-commercial or personal use
only; (3) the Information is not modified in any way; and (4) no
graphics available from this Internet site are used separate from
accompanying text. Genet-X is not responsible for content provided
by third-party providers, and you are prohibited from distribution
of such material without permission of the owner of the copyright
therein. Except as permitted above, no license or right, express or
implied, is granted to any person under any patent, trademark or
other proprietary right of Genet-X Nutrition.
No use of any Genet-X trademark, trade names, trade dress and products in this Internet site may be made without the prior written authorization of Genet-X Nutrition, except to identify the product or services of the company.
PRIVACY AND SECURITY
Genet-X is committed to safeguarding your privacy online. We
understand the importance of privacy to our customers and visitors
to our Web site. Our use of personally identifiable information is
governed by our Privacy Policy and by accessing and using our Web
site; you agree to be bound by that policy.
You recognize and agree that when submitting your personally identifiable information to Genet-X.com, while Genet-X has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. IN THE UNLIKELY EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS DESPITE OUR EFFORTS, GENET-X SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTIONS OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR USER, EVEN IF GENET-X HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GENET-X DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIEDLY, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN PASSWORD.
LIMITATION OF LIABILITY
Genet-X does not assume any liability for the materials,
information and opinions provided on, posted to, or otherwise
available through, this Web site. Reliance on these materials,
information and opinions is solely at your own risk. Genet-X
disclaims any liability for injury or damages resulting from the use
of this Web site, or the content contained thereon.
THIS GENET-X WEB SITE, THE SITE CONTENT, AND THE PRODUCTS AND SERVICES PROVIDED ON OR AVAILABLE THROUGH THIS WEB SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. IN NO EVENT SHALL GENET-X, OR ITS SUBSIDIARIES, AFFILIATES, VENDORS, OR THEIR RESPECTIVE DIRECTORS, EMPLOYEES OR AGENTS (HEREINAFTER “GENET-X PARTIES”) BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THIS WEB SITE, THE SITE CONTENT, ANY SERVICES PROVIDED ON OR THROUGH THIS WEB SITE OR ANY LINKED SITE, INCLUDING ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, LOST PROFITS OR DAMAGES RESULTING FROM DELAY, INTERRUPTION IN SERVICE, VIRUSES, DELETION OF FILES OR ELECTRONIC COMMUNICATIONS, OR ERRORS, OMISSIONS OR OTHER INACCURACIES IN THIS WEB SITE OR THE SITE CONTENT, WHETHER OR NOT THERE IS NEGLIGENCE BY GENET-X AND WHETHER OR NOT GENET-X HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. Some states do not allow the limitation of liability, so this provision may not apply to you.
PLEASE BE AWARE THAT ADDITIONAL LEGAL NOTICES, DISCLAIMERS, AND OTHER TERMS AND CONDITIONS MAY APPLY TO THIS AND OTHER WEB SITES OWNED OR OPERATED BY GENET-X, ITS SUBSIDIARIES OR AFFILIATES.
GENERAL
You agree that these Terms and Conditions describes the entire
agreement between us with respect to its subject matter. Genet-x.com
was created and is operated under the laws of the State of
